The Calm Heart, Conflict Resolution and Facilitation Masterclass

Course Title: The Calm Heart Masterclass: Mastering Conflict Resolution with Confidence

Target Audience: Teachers, school staff, and school leaders who want to confidently facilitate conflict-resolution conversations between students, colleagues, and parents.

Format: One-hour online masterclass

Course Overview

The Calm Heart Masterclass is an introductory training designed to equip educators with the essential skills to facilitate high-stakes conversations with confidence, clarity, and compassion. This session provides a foundation in conflict facilitation, using the C.O.N.N.E.C.T. & G.R.O.W. Framework - a structured approach that supports effective, relationship-centered dialogue.

By focusing on long-lasting, sustainable change, this training empowers teachers not only to manage conflict but to guide and transform conversations, fostering a school culture of trust, emotional safety, and resilience. Participants will gain access to practical tools and resources that enhance their ability to lead constructive discussions—making a profound impact on both their own well-being and the school environment.

This masterclass serves as an entry point to the more comprehensive Calm Heart Training, which offers in-depth practice and coaching in these frameworks.

Learning Objectives

By the end of this masterclass, participants will be able to:

• Develop strategies to stay calm and grounded while managing challenging interactions.
• Learn and Apply the C.O.N.N.E.C.T. & G.R.O.W Framework, a structured approach

and model to fostering emotional safety and productive dialogue.

• Gain access to tools and resources that support long-term, sustainable conflict resolution practices in schools.
• Recognize the personal benefits of effective conflict facilitation, including reduced stress, increased confidence, and a more positive impact on school culture.

Course Impact

Participants will leave with immediately applicable strategies to facilitate rather than fear conflict, allowing them to foster a more open, connected, and resilient school environment. By integrating these techniques into daily practice, educators will experience reduced burnout, stronger relationships, and a greater sense of ease in navigating difficult conversations.

This masterclass is a stepping stone to the full Calm Heart Training, where teachers will dive deeper into conflict coaching, facilitation techniques, and real-world application, ensuring lasting impact for themselves and their school communities.

Professional Bio:

Sorcha Mallen - Founder of Rooted Resolutions

Sorcha Mallen is a conflict resolution specialist, facilitator, and trainer passionate about equipping people with the tools to navigate high-pressure moments with clarity, confidence, and calm. Through her practice, Rooted Resolutions, Sorcha designs and delivers transformative trainings for workplaces, educators, leaders, and parents, empowering them to hold space in conflict without rescuing, controlling, collapsing, or absorbing.

Her signature approach blends conflict coaching, nervous system awareness, nonviolent communication, and practical facilitation tools to help people face tough conversations and moments of escalation with grounded presence.

With years of experience working in schools, organizations, and frontline environments, Sorcha’s work stands at the intersection of human connection, emotional resilience, and effective communication. Whether leading workshops, coaching individuals, or facilitating group processes, she brings a calm, insightful presence and a deep belief in people’s capacity to transform conflict into connection.

A link to access the course will be emailed to you prior to the course.

If you wish to cancel your place you can do so by clicking on the cancellation link at the bottom of your booking confirmation email. 

Cancellation Policy:

Please Note – The fee for this Course is non-refundable. By booking a place you agree to these terms.