20-3279-AUT-Introduction to Managing Conflict in the School Community

20-3279-AUT-Introduction to Managing Conflict in the School Community

Online Workshop for Primary and Post Primary teachers and SNAs.

Session Overview: 

Conflict is an inevitable aspect of relating with others. This two-hour workshop provides insights into ways of handling conflict constructively in the school community with individuals, families and colleagues.


Learning Outcomes:

  • An introduction to the ABLE brief intervention model as a way of supporting engagement and listening.
  • Identify the skills that help manage conflict within the school community.
  • Gain insight into Transactional Analysis Theory, a theory of communication.


Skills and Knowledge:

  • Develop your reflective capacity.
  • Gain insights into the benefits of adopting a relational approach (Adopt a relational approach, Build & Boundary, Listen and Empower).
  • Learn how to handle conflict positively and deal with aggression.



“So beneficial. I feel a lot more empowered to deal with otherwise difficult or overwhelming situations."

"Great insight into how best to deal with other people's problems without becoming overwhelmed yourself."

A link will be emailed to you prior to the course.


Cancellation Policy:

If you wish to cancel your place you can do so by clicking on the cancellation link at the bottom of your booking confirmation email. Course fees, if applicable, will only be refunded if you cancel 72 hours before the date and start time of the course. When you register for a course, you agree to these terms.


Course Details

Course Start Date / Time 18-11-2020 4:00 pm
Course End Date / Time 18-11-2020 6:00 pm
Capacity 20
Available place 0
Fee €10.00
Number Hours 2
Location Online
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