20-3242-AUT-Discussion & Resolution of Conflict

20-3242-AUT-Discussion & Resolution of Conflict

Discussion and Resolution of Conflict

With Jacinta M. Kitt.

For Primary and Post-Primary Teachers and SNAs.

Positive conflict of opinions and perspectives is a normal part of healthy interactions. However, destructive interpersonal conflict can have a serious impact on relationships and on home and work environments.

This presentation will cover:

  • Positive conflict and its benefits.
  • Causes and consequences of destructive conflict.
  • Skills and responses for addressing conflict.


Jacinta M. Kitt

Jacinta is a Lecturer\Researcher and an Organisational Advisor. She is a former primary teacher. She lectures part-time in Trinity College on the M.Ed. programme, in Marino Institute of Education on the B.Sc. and B.Ed. programmes and provides guest lectures for other colleges. She also provides professional development training and presentations for schools, colleges and various other public and private organisations. The focus of much of this work is the characteristics, skills and benefits of creating and maintaining a positive/effective work environment. 

Her Masters thesis had workplace bullying in schools as its theme and she is an acknowledged expert on that subject. She conducts awareness sessions on bullying in schools and workplaces. Her focus is on prevention and minimisation of negative and inappropriate workplace behaviours and on the links between organisational culture and climate and the prevalence of those behaviours. Providing strategies for improving how we communicate/ interact with each other in every environment is the theme of much of her work. She regularly works with school principals on the impact of their behaviours, relationships and emotions on school effectiveness.  

She frequently speaks at conferences and seminars on workplace environment related topics. She provides expert witness reports to tribunals and court cases relating to employment law. She is the author of a recently published book entitled “Positive Behaviours, Emotions and Relationships…. The Heart of Leadership in a School”.

A link to access the course will be emailed to you prior to the course.

If you wish to cancel your place you can do so by clicking on the cancellation link at the bottom of your booking confirmation email. 

Cancellation Policy:

Please note, the fee for this course is non-refundable. By booking a place you agree to these terms.

Course Details

Course Start Date / Time 24-09-2020 4:30 pm
Course End Date / Time 24-09-2020 5:45 pm
Capacity 100
Available place 39
Fee €5.00
Number Hours 1.25
Speaker Jacinta M. Kitt
Location Online
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Cork Education Support Centre


Cork Education Support Centre, The Rectory, Western Road, Cork



Local Buses and limited carparking available


TEL: +353 21 4255600
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